Privacy Policy
This Privacy Policy describes how Kaizer Valley Hotel (“we,” “us,” or “our”) collects, uses, and protects the personal information of visitors (“you” or “your”) to our website, https://kaizervalleyhotel.com (the “Website”), in compliance with the applicable laws of India, including the Information Technology Act, 2000, and its associated rules.
1. Information We Collect:
We may collect the following types of information from you:
- Personal Information: This may include your name, contact information (email address, phone number, postal address), nationality, date of birth, travel dates, payment information (credit card details), and any other information you voluntarily provide to us when making a reservation, requesting information, or using our services.
- Non-Personal Information: This may include your IP address, browser type, operating system, referring website, pages visited on our website, and other anonymous usage data. This information is generally collected through cookies, web beacons, and other tracking technologies.
2. How We Use Your Information:
We may use your information for the following purposes:
- To Process Reservations: To manage and confirm your hotel bookings, including processing payments and sending confirmations.
- To Provide Services: To personalize your experience at our hotel, fulfill your requests, and provide customer support.
- To Communicate with You: To send you important information about your reservation, special oAers, promotions, and other marketing materials (you may opt out of receiving marketing communications at any time).
- To Improve Our Website: To analyze website usage data and improve the functionality and user experience of our website.
- To Comply with Legal Obligations: To comply with applicable laws and regulations, including requests from government authorities.
- Marketing (with consent): We may use your contact information to send you promotional material about our services or special oAers. We will only do this with your explicit consent, and you have the right to withdraw your consent at any time.
3. How We Protect Your Information:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Data Encryption: Using secure socket layer (SSL) encryption to protect your information during transmission.
- Secure Storage: Storing your information on secure servers with restricted access.
- Access Controls: Limiting access to your personal information to authorized personnel only.
- Regular Security Audits: Conducting regular security assessments to identify and address vulnerabilities.
4. Sharing Your Information:
We may share your information with the following third parties:
- Service Providers: We may share your information with third-party service providers who assist us with website hosting, payment processing, marketing, and other services. We ensure that these providers are contractually obligated to protect your information.
- Legal Authorities: We may disclose your information to legal authorities if required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Cookies:
Our website uses cookies to enhance your browsing experience.You can control cookies through your browser settings, but disabling cookies may aAect the functionality of our website.
6. Your Rights:
You have the right to:
- Access your information: You can request access to the personal information we hold about you.
- Correct your information: You can request that we correct any inaccuracies in your personal information.
- Delete your information: You can request that we delete your personal information, subject to legal limitations.
- Opt-out of marketing communications: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
7. Children’s Privacy:
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
8. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this Website, and we encourage you to review this Privacy Policy periodically.
9. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at:
Address: Upper Siru Bari, NH 55 Hill Cart Road, Gidda Pahar, Darjeeling, West Bengal 734203
Phone: +91 99032 88889, +91 98304 82390, +91 8348554013, +91 0354 2338026
Email: [email protected]
Website: https://kaizervalleyhotel.com
This Privacy Policy is eAective as of 1st January 2025.