Terms & Conditions

Welcome to the website of The Kaizer Valley Hotel, Upper Siru Bari, NH 55, Road, near St Augustin School, Gidda Pahar, Darjeeling, West Bengal 734203. By accessing and using this website, you agree to be bound by the following terms and conditions:

1.  Check-in and Check-out:

• Check-in time is at 12:00 NOON.
• Check-out time is at 11:00 AM.
• Early check-in and late check-out are subject to availability and may incur additional charges.

2.  Room Tariff

Please check with front desk at the time of booking.

• All rooms are for double occupancy
• Extra Bed (Single) per room: 500/- per day + 400/- breakfast
• Child Below 8 Yrs: No extra room charge + 400/- breakfast.

Identification: All guests must present a valid government-issued ID upon check-in. International guests must present a valid passport and visa.

Reservations And Payments:

Cancellation Policy:

A reservation is confirmed with a 50% advance deposit. The remaining balance is due upon check-in. We accept cash, online payment procedures, and debit cards.

• If cancelled 7 days prior to the arrival date, a full refund will be processed.
• If cancelled within 5 days of arrival, the money will be kept as credit which can be utilized for future bookings for up to 3 months.
• If cancelled within 72 hours of arrival, 1 night retention will be applicable and the balance amount will be kept as credit for up to 60 days
• If cancelled within 48 hours of arrival, full retention will be applicable.
• Credit/Debit card cancellations will be charged a 5% fee.

Cancellation policy may change during the holiday season; reception will inform you at the time of booking.

3.   Room Security:

Room Keys: Guests are responsible for their room keys. A lost key will incur a replacement fee. Please ensure your room is locked when you leave.

Valuables: The hotel is not responsible for valuables left in guest rooms as there are no safes available. Guests are advised to keep their valuables secure.

Room Inspection: Housekeeping will perform daily room inspections. Please use the “Do Not Disturb” sign if you do not wish to be disturbed.

Cooking: Cooking in the rooms on the common areas /patios is strictly prohibited

4.   Cyber Security:

Wi-Fi Access: Complimentary Wi-Fi is provided for all guests. Please use the login credentials provided at check-in.For your security, avoid accessing sensitive personal or financial information over public Wi-Fi.

Device Security: Keep your personal devices secure and do not leave them unattended in public areas. The hotel is not responsible for any data breaches or loss of personal information.

5.  Guest Conduct:

• Prohibited Activities: Guests are prohibited from engaging in illegal online activities, including downloading pirated content or accessing restricted website.
• Noise Policy: Quiet Hours: Quiet hours are from 10:00 PM to 7:00 AM. Please be considerate of other guests. Loud music, parties, and excessive noise are not permitted during quiet hours. Common Areas: Noise levels in common areas should be kept to a minimum to ensure a peaceful environment for all guests Respectful Behaviour: Guests are expected to conduct themselves in a respectful and courteous manner towards other guests and staff. Any form of harassment or abusive behaviour will not be tolerated and may result in immediate eviction without a refund.
• Smoking Policy: Smoking is prohibited in all indoor areas of the hotel. Consumption of alcohol on hotel premises is not permitted.
• Parties and Gatherings: The accommodation is not to be used to host parties or social/group gatherings. Only guests whose names are on the guest list are authorized to stay in the rooms. Any guest hosting a party or social /group gathering in the room or exceeding the number of authorized guests will be evicted without a refund. The number of guests should not exceed the reservation. If it does, guests will be charged accordingly by the property.
• Sustainability: We are committed to sustainability and encourage guests to participate in our eco-friendly initiatives. Please use water and electricity judiciously and dispose of waste in designated recycling bins.

6.  Liability Disclaimer:

Guest Property: Guest acknowledges that neither The Kaizer Valley Hotel nor the Owner of the Property’s insurance covers any of Guest’s or Guest’s personal property, including vehicles, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause, except for injury or damage caused by the negligence or wilful misconduct of The Kaizer Valley Hotel.

7.  OUTSIDE GUEST VISITOR POLICY:

To maximize the safety and security of our in-house guests, The Kaizer Valley Hotel has implemented the following policy for outside guest visitors:

• Guest Limits: Each in-house guest is allowed a maximum of two visitors at a time. Visitors are not permitted to stay overnight.
• Visitor Registration: All outside visitors must be registered at the front desk upon arrival. Visitors will be required to present a valid government-issued ID for registration. Visitors are only allowed between 9:00 AM and 8:00 PM.
• Visitors are not allowed to bring large luggage or packages into the hotel without prior approval.
• Responsibility: Registered guests are responsible for the behavior and actions of their visitors. Any damage caused by visitors will be charged to the registered guest’s account.
• Special Events: For special events or gatherings, prior approval from the management is required, and additional charges may apply. The number of visitors for such events will be determined on a case-by-case basis.
• Restricted Areas: Visitors are not allowed in guest rooms or private areas. They shall use the common areas such as the lobby, restaurant, and outdoor facilities with the registered guest.
• Conduct: Visitors must adhere to all hotel policies, including noise and behaviour policies. Any form of misconduct by visitors will invite their immediate removal from the property and may impact the hosting guests stay.
• Safety and Security: For the safety and security of all guests, the hotel reserves the to deny entry to any visitor without prior notice.
• Check-out Procedure: Guests are required to check out by 11:00AM. If a Guest fails to depart by 12:00 PM without arranging a late check-out, and this results in The Kaizer Valley Hotel being unable to clean and prepare the room for the next arriving guest, the departing Guest agrees to pay damages and costs incurred by the hotel, including but not limited to moving the incoming guest to another room. A late check-out can only be arranged at an additional charge if the room does not have another guest’s arrival scheduled. This option must be arranged in advance and cannot be added on the day of departure. If you have any questions or need assistance, please do not hesitate to contact our front desk.

8. Payment Details

Bank Name: AXIS BANK

Account Name: THE KAIZER VALLEY HOTEL

Account No: 9190 2001 5952 708

IFSC Code: UTIB0002634

Branch: SEALDAH

SWIFT Code:

Thank you for choosing The Kaizer Valley Hotel

Enjoy Your Stay with us

99032 88889 / 98304 82390 / 83485 54013

9. Disclaimer

• While we strive to ensure the accuracy of information on this website, we do not guarantee its completeness or correctness.
• We are not liable for any errors or omissions in the content of this website.

10. Governing Law

• These terms and conditions are governed by the laws of India.
• Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

11. Modifications

The Kaizer Valley Hotel reserves the right to modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.  

12. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

The Kaizer Valley Hotel

Address: Upper Siru Bari, NH 55 Hill Cart Road, Gidda Pahar, Darjeeling, West Bengal 734203

Phone: +91 99032 88889, +91 98304 82390, +91 8348554013, +91 0354 2338026

Email: support@kaizervalleyhotel.com

Website: https://kaizervalleyhotel.com

13. Entire Agreement

These terms and conditions constitute the entire agreement between you and The Kaizer Valley Hotel regarding the use of this website and supersede all prior agreements and understandings.

By proceeding with booking on this website, you acknowledge that you have read, understood, and agreed to these terms and conditions.